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1. How much does DCalling charge?

There are no minimal charges, no subscriptions, no monthly fees, no expiration date, no minimum contract term, no connection fees, and no hidden charges. You pay exactly the communicated prices. Please note that our prices do not include possible charges by your provider, such as for incoming phone calls or calling the dial-in-number (landline), or special charges for calling toll-free numbers. We recommend using DCalling with a flat rate for landline phone numbers/national phone numbers as well as asking your phone provider for landline charges/charges on toll-free numbers.


2. What is a free dial-in-number and why is it charged by DCalling?

The free dial-in-numbers are 0800/toll-free numbers. The price per minute next to the dial-in-number is the fee that is billed by DCalling. If you call a free dial-in-number, you will be announced the price for the call to the dial-in-number + the price for the target country. Please note that in certain countries providers charge regular fees for outgoing calls or calls to toll-free numbers. Those charges are not included in the DCalling announcement. Unfortunately, we cannot inform you about these costs because of the wide variety of worldwide provider charges and rates. We recommend asking your telephone provider for more information.


3. How can I recharge my account?

You can recharge a minimum amount of 20 EUR by bank transfer, credit card, and PayPal. Log in here and go to Account > Recharge Account.


4. How much do I have to pay per minute?

We are committed to offer you the cheapest prices on the market combined with the best possible quality. You can look up the price list here. If you know about a similar service offering lower prices, we would be pleased if you sent us a short email!


5. Will I receive an invoice from DCalling?

DCalling does not send you an invoice. You can download your invoices as soon as your account has been credited on Account > Invoices.


6. What is 3D Secure/Verified by Visa?

To protect costumers and their credit card transactions, DCalling is using the 3D Secure policy, ensuring a safe use of credit cards. 3D Secure is a safety policy that confirms the identity of the credit card holder with an extra password when you make an online transaction. With this policy, customers and retailers are protected against credit card misuse and fraud.

More and more banks are supporting the 3D Secure policy in order to implement an extra authentication of the card holder. It will therefore be asked for information which cannot be found directly on the credit card. This way, the online transaction is more secure.

The various credit card providers are using different names for this policy. While MasterCard calls it "MasterCard Secure Code", Visa uses "Verified by Visa". 3D Secure requires a non-recurring registration which can be made on the homepage of your bank or while you are doing a transaction on the Internet.

During the registration additional data is collected, which is used for a security check in later transactions. After the registration you will be just asked for this additional data for following transactions.

You can register for 3D Secure via the website of the bank which has issued your credit card or directly during the payment process.

Just fill out the form and you will be transferred.


During the registration process you have to create a password and a security question (PAM) with an answer which is exclusively known by your bank and you. To verify your identity for the payment, you will be asked to answer this security question for every payment you would like to transact with your credit card online.

To find out if your bank is supporting this process, please contact the bank directly.

If a credit card holder signed up for the 3D-Secure-System, he will be asked for his password when he makes a credit card payment. The password should only be known by the holder of the credit card and his bank. You have to enter the password on the homepage of your credit card provider, to which you will be transferred during the payment. The merchant does not get any information about the security queries.

Every time you make a payment via credit card, you will be asked to enter your password if you have signed up for this security system. If you hold a MasterCard, you'll have to fill in a form which looks like this:

More information about Verified by Visa and MasterCard Secure Code can be found on the website of the credit card provider or here:

Verified by Visa

Mastercard Securecode


7. I want to use DCalling from my landline and cell phone – are there different rates?

The DCalling prices are the same, regardless whether you are using DCalling from your landline, cell phone or any other device like for example a computer.

Please note: When calling the DCalling landline dial-in number, you are charged by your own provider for a landline call. In case you have a flat rate for landline phone calls, you will not be charged by your provider.


8. What is Roaming?

If you are using your cell phone abroad without a local SIM card, your telephone provider will charge high roaming fees. This is occurring, because your cell phone is connecting to a foreign network. You can continue making calls, receiving calls, and transmitting data – but you act within the foreign network. The charges for using a foreign network can be tremendous. Therefore, the EU has released the following amendment to protect consumers (all prices without VAT):

  • Making calls: 35 Cent (EUR)/Minute

  • Receiving calls: 11 Cent (EUR)/Minute

  • Text messaging: 11 Cent (EUR)/message

  • Data roaming: Upper limit 50 EUR (connection will be interrupted in case this is not arranged otherwise in your contract)

This consumer protection does not apply in case you are outside the EU (which also includes Switzerland). Depending on your provider, a call can cost several EUR/minute. DCalling does NOT benefit from those charges. Since they are exclusively subject of your provider, we can not include them in our price announcements either.

The good news is that you can avoid roaming charges with a local SIM card and DCalling. You can find more information in this matter here.