Lately several mobile providers in Germany, like Eplus and O2, have blocked access to our DCalling dial-in numbers.
How can I tell that my dial-in number has been blocked by my provider?
If the dial-in number is blocked by your provider, you will hear a busy signal or an announcement that the number is not reachable from your network.
What do I have to do, if my dial-in number has been blocked by my provider?
If your dial-in number has been blocked, please check the homepage of your DCalling login-area. Often we have already reassigned a new dial-in number to your account.
If at any time your dial-in number in your login-area is not reachable from your mobile, please contact our DCalling support. You can reach our support team via telephone +49 221 17739610 or you can send an email to support@dcalling.com.
We would like to stress the fact again that those blockings are not caused by an error or error in our systems. This is a matter of intentional blockings by the mobile network providers. If you like to file a complain, please contact the customer support of your mobile network provider.
However, we very sorry and would like to apologise for any inconveniences.
Kind regards,
Your Dcalling Support
